Refund and Returns Policy
CreativeVenHub:
At CreativeVenHub, we strive to ensure your shopping experience is seamless and satisfactory. Our Refund and Returns Policy is designed to provide clarity and confidence when purchasing from our multi-vendor e-commerce platform based in Sri Lanka. Please read the following policy carefully to understand your rights and obligations regarding refunds and returns.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Timeframe: The request for a return must be made within 14 days from the date of delivery.
Condition: The item must be unused, in its original condition, and in its original packaging, with all tags, labels, and accessories intact.
Proof of Purchase: A valid order number or proof of purchase from CreativeVenHub.com is required.
Non-Eligible Items: Certain products, such as personalized items, perishable goods, or items marked as non-returnable by the seller, are not eligible for returns unless defective or damaged.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at support@creativevenhub.com or through the "Contact Us" section on our website, providing your order number and reason for the return.
Approval: Our team will review your request and provide a return authorization if the item meets our eligibility criteria.
Return Shipping: Once approved, you will receive instructions for returning the item. In most cases, you will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions. This process typically takes 5-7 business days.
3. Refunds
Once your return is approved, we will process your refund as follows:
Refund Method: Refunds will be issued to the original payment method used during the purchase.
Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.
Restocking Fee: In some cases, a reasonable restocking fee may be applied, which will be communicated during the return authorization process.
4. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or not as described:
Report Within 48 Hours: Please notify us within 48 hours of receiving the item by contacting support@creativevenhub.com with photos and a description of the issue.
Free Return Shipping: For approved defective, damaged, or incorrect items, CreativeVenHub will cover the return shipping costs.
Resolution: We will offer a replacement, repair, or full refund, depending on the situation and seller policies.
5. Non-Returnable Items
The following items are not eligible for returns or refunds unless defective or damaged:
Customized or personalized products.
Perishable goods (e.g., food items or flowers).
Items explicitly marked as non-returnable by the seller at the time of purchase.
6. International Returns
For international orders, the same return policies apply, but please note:
Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Customs and Duties: Any customs fees, taxes, or duties incurred during the return process are the responsibility of the customer.
7. Cancellations
Before Shipment: If you wish to cancel your order before it has been shipped, please contact us at support@creativevenhub.com as soon as possible. We will process a full refund if the order has not yet been dispatched.
After Shipment: Once the order has been shipped, it is subject to our standard return policy.
8. Contact Us
If you have any questions or need assistance with a return or refund, our team is here to help. Reach out to us at:
Email: support@creativevenhub.com
Website: www.creativevenhub.com/contact
Response Time: We aim to respond to all inquiries within 24-48 hours.
9. Policy Updates
CreativeVenHub reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.